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Why small businesses choose Cayzu
Here are the top five reasons.
1
Much easier Customer experience: Cayzu works similar to your manual email method but with the automation and intelligence to help you be more productive and responsive to your customers.
2
Designed for small and mid-sized businesses up to 100 users, Cayzu is optimized for your organziation, costs less and takes less time to train your team.
3
Multi-brand: Support for multiple brands is part of Cayzu workflow, without the need to connect multiple accounts.
4
Automation: Cayzu’s automated assignment rules are easily integrated into your existing workflows.
5
Self-service: Create self help Consumer Portal as part of your multiple branding setup that is integrate with the help desk.
How many agents on your team?
- Basic
$4
per agent
per month- Email channel
- Social channels
- Basic knowledge base
- Web widget
- Team
$9
per agent
per monthBasic, plus…
- Assignment rules
- App integrations
- Time tracking
- Custom domain mapping
- Pro
$19
per agent
per monthTeam, plus….
- Multilingual content
- Reports & dashboards
- SLAs and business hours
- Single sign-on
- Custom fields
- Asset management
- Multiple ticket forms
- CSAT surveys
- Enterprise
$29
per agent
per monthPro, plus….
- Custom agent roles
- Multi-brand support
- Portal customization
- Custom ticket Views
- Agent round robin
- Ticket Dependencies
- Rest based API
- Enterprise Plus
$39
per agent
per monthEnterprise, plus….
- IP whitelisting
- 99.9% uptime SLA
- Custom license agreement*
Want even lower costs and/or don’t like “per agent” pricing?
Our Freedom Plan is a fixed price of $469 per month for up to 70 agents when paid annually. All features are included. For monthly billing, contact us for more details.
Want to Compare Features.
ALL PAID PLANS INCLUDE
Want to find out more? See features
or find out why customers love Cayzu
How does the 14-Day free trial work?
Sign-up and get access immediately to all features for 14 days. Easily upgrade the account after the trial to any plan of your choosing.
What payment methods are accepted?
Monthly billing is credit card only. We can accept check or PayPal for annual
billing.
Can I upgrade anytime?
Yes. Cayzu is a pay-as-you-go service. You can upgrade, downgrade or even
cancel at any time. There is never a cancellation fee!
Can I setup multiple brands in one account?
Yes! Cayzu can support unlimited brands setups within the same account.
Try all features for free. No credit card, contract or obligation.
Help Desk Software Tips
- Toll Free Numbers August 21, 2019When you use them, make sure your queue message states that the call is free to help avoid callers hanging up. Vary the message though to avoid too much repetition, which can irritate.
- Test Systems August 20, 2019How often do you test systems? Some contact centers regularly test systems either manually or automatically, others only test when they get calls from customers. It is important that when you have any customer facing systems – whether they be web, phone, e-mail, fax, etc., they are tested and constantly monitored. This includes phone lines […]
- Setting Targets August 19, 2019When you set targets, ask the team who will be responsible for delivering them for their input. In most cases you will find that the team may over estimate in which case you can suggest a reduction, which will make them very happy indeed. Remember, they have to believe the target is realistic and achievable […]
- Repeat Calls August 18, 2019How many calls do you get from the same customer with the same question? A while ago I contacted a major internet service provider and asked the same question 3 times. You guessed it I got 3 different answers! Why call 3 times you may ask? – Was it just to test them? The reality […]