If you make customers unhappy in the physical word, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.

One little comment can turn into an avalanche of bad press because one tweet can turn into a thousand in quite literally minutes. And if you’re not there to react quickly, things could reach a boiling point even quicker.

Cayzu’s twitter help desk acts like your eyes and ears and is always watching for you. Cayzu turns DM’s and mentions directly into help desk tickets that your support agents can then answer directly out of the system. Responding to tickets is all done from your Cayzu portal and replies go right back to Twitter.

So be your customer’s hero and talk to your customers on their turf, on twitter.

Your customers will love it
Social media is the most preferred customer service channel for 16-24 year-olds. Stay engaged and build better relationships with your customers .

Your agents will love it
Turn all your DMs and Twitter mentions into tickets automatically. Never miss another opportunity again.

And you’ll love it
At Cayzu we focus on making life better for both you and your customers. You smiling makes us happy!

Some of our awesome features

Salesforce Integration

Talk to Facebook

Better Reporting

SugarCRM Integration

Help Desk Software Tips

Toll Free Numbers August 21, 2019
When you use them, make sure your queue message states that the call is free to help avoid callers hanging up. Vary the message though to avoid too much repetition, which can irritate.
Test Systems August 20, 2019
How often do you test systems? Some contact centers regularly test systems either manually or automatically, others only test when they get calls from customers. It is important that when you have any customer facing systems â€“ whether they be web, phone, e-mail, fax, etc., they are tested and constantly monitored. This includes phone lines […]
Setting Targets August 19, 2019
When you set targets, ask the team who will be responsible for delivering them for their input. In most cases you will find that the team may over estimate in which case you can suggest a reduction, which will make them very happy indeed. Remember, they have to believe the target is realistic and achievable […]
Repeat Calls August 18, 2019
How many calls do you get from the same customer with the same question? A while ago I contacted a major internet service provider and asked the same question 3 times. You guessed it I got 3 different answers! Why call 3 times you may ask? â€“ Was it just to test them? The reality […]

Some of our awesome features

Product

Why Switch

MORE FEATURES

Support

INFORMATION

Help Desk Software Tips

COMPANY

Contact

HeadQuarter

Follow US