Cayzu was designed for organizations that have multiple products, brands and agents. Manage all your brands from one single help desk portal while still providing each brand with a unique support experience.
How often do you test systems? Some contact centers regularly test systems either manually or automatically, others only test when they get calls from customers. It is important that when you have any customer facing systems â€“ whether they be web, phone, e-mail, fax, etc., they are tested and constantly monitored. This includes phone lines […]
When you set targets, ask the team who will be responsible for delivering them for their input. In most cases you will find that the team may over estimate in which case you can suggest a reduction, which will make them very happy indeed. Remember, they have to believe the target is realistic and achievable […]
How many calls do you get from the same customer with the same question? A while ago I contacted a major internet service provider and asked the same question 3 times. You guessed it I got 3 different answers! Why call 3 times you may ask? â€“ Was it just to test them? The reality […]