Try all features for free. No credit card, contract or obligation.
- Toll Free Numbers August 21, 2019When you use them, make sure your queue message states that the call is free to help avoid callers hanging up. Vary the message though to avoid too much repetition, which can irritate.
- Test Systems August 20, 2019How often do you test systems? Some contact centers regularly test systems either manually or automatically, others only test when they get calls from customers. It is important that when you have any customer facing systems â€“ whether they be web, phone, e-mail, fax, etc., they are tested and constantly monitored. This includes phone lines […]
- Setting Targets August 19, 2019When you set targets, ask the team who will be responsible for delivering them for their input. In most cases you will find that the team may over estimate in which case you can suggest a reduction, which will make them very happy indeed. Remember, they have to believe the target is realistic and achievable […]
- Repeat Calls August 18, 2019How many calls do you get from the same customer with the same question? A while ago I contacted a major internet service provider and asked the same question 3 times. You guessed it I got 3 different answers! Why call 3 times you may ask? â€“ Was it just to test them? The reality […]