Common e-Commerce Customer Service Struggles
How many tickets do you receive? Some online businesses can receive a ticket every eight purchases, on average. If your website is missing an FAQ section or your product is complex, it could be even higher.
You may have been sent in tickets yourself. As a customer, you want enough information to make an informed decision. With thousands of options to choose from, you want to choose the very best product at the best price.
Make sure your help desk has the features you need to present a unified appearance to your company. Whether you’re working with freelance customer service agents across the globe or a tight-knit team of service specialists in-house, use agent collision features to make sure your agents don’t repeat answers or send conflicting answers to a customer.
Without help desk software for e-commerce, your customers may not have a convenient way to reach you. Or, you could end up spending your days replying to comments and emails in order to answer every question. Or, even worse, you may have a multi-channel e-commerce business in place. With multiple channels, you may have questions coming at you from all angles. From social media and emails to phone calls and text messages, the flurry of inquiries and updates can be overwhelming. If you’re thinking there’s got to be a better way, then you’re in luck.