The Cayzu Help Desk team is pleased to announce its latest major software update which includes 12 new features and functionality!
Here’s what’s been released:
- Custom Forms
- Jira integration
- Capsule integration
- Multiple language support (Spanish, French, Russian, Dutch, German, Italian, Catalan, English)
- Set primary and supported languages for each brand
- Restrict agent access (ticket scope)
- Perform bulk replies/status updates on multiple tickets
- Add attachments to FAQs/Topics/News
- Send escalation email if a ticket that is part of a group goes un-assigned.
- Service Level Agreement (SLA) Report
- Set a ticket’s starting ID
- Improved mail delivery and speed
Custom Forms: Custom forms enable you to ask your customers the correct questions right out of the gate depending on their inquiry. Reduce the back and forth and serve your customers faster and more efficiently.
Jira Integration: With Cayzu Help Desk’s Jira integration you can now link your help desk tickets to your Jira development tickets and more!
Capsule Integration: Now get more contact detail when working on a ticket by pulling customer detail from Capsule CRM without ever having to leave your Cayzu Help Desk portal.
Multi Language Support: Now support your customers in the language that is native to them! Cayzu help desk now supports 7 new langues which include: Spanish, French, Russian, Dutch, German, Italian and Catalan. Need another language? Just let us know!
Set Primary and Supported Languages for Each Brand: Cayzu help desk now allows you to specify which language each of your brands can support.
Restrict Agent Access (Ticket scope): Get even more granular with permissions by having the ability to lock down an agent to view tickets by group or to only what is assigned to him/her.
Perform Bulk Replies/Status Updates on Multiple Tickets: Had multiple tickets for a system wide error that has now been resolved? Not a problem! You can now bulk reply and update all the tickets statuses in a few easy clicks.
Add Attachments to FAQs/News/Topics: Enhance your customer’s self service experience by now allowing them to view/download attachments from your FAQs, news and topics.
Send Escalation Email if a Ticket That is Part of a Group Goes Un-Assigned: Have a ticket that has been assigned to a group that goes unanswered? No worries as it now can be escalated automatically via a timer that you set!
Service Level Agreement (SLA) Report: With Cayzu’s new SLA report you will be able to quickly identify which tickets have broken your service level agreement rules.
Set a Ticket’s Starting ID: Just starting out and don’t want to look new? Not a problem, now you can set your starting ticket ID.
Improved mail delivery and speed: Cayzu Help Desk is committed to being the premier help desk solution for small and medium sized businesses. With this commitment comes delivering your support tickets the quickest way possible and that meant switching to a more robust email delivery system. After careful consideration, Cayzu chose PostMark.
Want to see it in action? Watch our 90 second live demo here : Cayzu Demo on Youtube
Get started today! Cayzu Help Desk is easy to get started with. Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up .
We look forward to your feedback as you use Cayzu Help Desk v2.4.0!