Packed with features to superchage your help desk, why Cayzu Help Desk Software is the best choice for your business
Works with MS Outlook or any other email inbox to automatically turn support emails into help desk tickets.
Keep your support organized through an easy to use ticket grid packed with automation’s and workflows.
Quickly answer common question two clicks using Quick Responses (aka canned answers).
Enable team collaboration by adding private communications between your team that is not visible to the customer.
Never forget another task again with To do’s. Simple to manage from your personal dashboard.
Built in global search let’s you find what you’re looking for quickly. Includes tickets, replies, FAQs (private/public) and contacts.
Speed up your customer service by utilizing built in automated rules and workflows.
Service Level Agreements
Stay accountable to your customers with the use of SLAs.
Automatically or manually track time you spend on support requests through a timer. All data is fed into a time sheet report.
Customizable Ticket Fields
Save cycle times by asking the right questions from the beginning with custom fields.
Change ticket types, status and source in real-time.
Help Desk API
Connect Cayzu to your own applications using our powerful REST based API.
Multiple Brands & Products
Branded end-user portals provide your customers a seamless experience with all support being fed into a centralized help desk portal.
Provide a better end-user experience by allowing file attachments up to 50mb per ticket.
Stay more organized or organize your system with tags.
Customize your email signatures using our powerful built in HTML editor.
Customers putting in multiple tickets about the same thing? Not a problem, we give you the ability to merge them.
Cayzu provides you with powerful automation tools that automatically assign support requests based on your rules.
Provide your customers with a big business feel by providing automatic responses.
Quickly split cases to make it easier to stay organized.
Automatically create help ticket requests from your customers emails.
Apps and Integrations
Cayzu seamlessly integrates with the web’s most popular apps such as Logmein, Live Chat, Skype and more.
Provide better support by getting real time feedback on how you’re doing with surveys.
Provide support on the go with Cayzu’s native mobile apps for Android and iPhone.
Support Widget Integration
Cayzu provides you a form widget to add easy ticket submission and FAQ search using your existing web site.
Domain Branding / Mapping
Keep your brand’s identify by easily changing the domain of your help desk to your own fully encrypted custom domain.
Change everything from your colors, icons and URLs using Cayzu’s built in branding tools.
Assign agents to groups to better manage your help desk.
Create custom permissions and save them as roles that can be assigned to agents.
Speed up customer service by providing your customers a more targeted support experience by setting up specific departmental email addresses.
Set unique signature for each mailbox.
IP White-list Access
Enhance security by controlling access to your Cayzu portal using IP addresses
Track contact and company assets all from your help desk.
Active Directory Integration
Save your users from having to remember multiple passwords by tying into existing user accounts in Active Directory.
Avoid two or more agents answering the same ticket with different answers using our agent collision detection.
Allow Cayzu to automatically distribute out the workload by assigning tickets by groups to available agents in a circular fashion.
Capture direct feedback from your users or customers to ensure your support team is performing.
Manage Multiple Self-Service Sites
Manage support requests for multiple brands & products from one console.
Personalize all aspects of your end-user portal including logo URL and colors.
Retain your brand’s identify with your own custom domain URL that remains fully encrypted using 256 bit encryption.
Fully Encrypted with 256 bit SSL
Your Self Service Portal is fully encrypted at all times with our PLUS & FREEDOM plans.
Help Desk Integration
Your end-user portal seamslessly integrates into the Cayzu Help Desk solution.
Allow your customers to conveniently browse for answers 24/7/365.
Expand your site with useful integration’s such as Skype and LiveChat.
Manage Topics, News & Articles
Manage news, articles and FAQs so that your customer information is always up to date.
Cayzu makes finding an answer a breeze with real time indexed searches.
Manage Customer Ticket History
Your customers will thank you for the ability to manage their own support tickets.
Create custom forms to ask the right questions based on the problem that your customer is experiencing.
Enable your customers to get support in their own native tongue.
Single Sign On (SSO)
Tie into your own existing application logins by allowing users to use their same usernames and passwords to log in to your end-user customer portal.
Get the data you need in real-time. No more waiting.
Data that Matters
Analyze everything from your help desk’s busiest times to who your over and under performers are.
Get information on where customers are having issues so they can be resolved quickly and efficiently.
Cayzu gives you aesthetically pleasing reports that you want to look at.
Cayzu’s reports are broken down into categories: General, Agent and Company reports to get right information.
Filter your reports by time span, date, agent, company, product/brand and more.
Built in time sheets make it easy to bill or simply track the time that your agents spend on support.
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